INTERNATIONAL ORDER: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

CUSTOM CLEARANCE: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: “Please do not accept if the package is received in Open/ Tampered condition”. You will find the package sealed with a label saying “Opened for Customs”.

SHIPPING PARTNER: Our International logistic partner are UPS, DHL, FEDEX, ARAMEX.

NOTE: In case of international order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

IMPORTANT NOTE: In case the office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last-minute hassles and failed delivery.

To prevent misplaced delivery, please keep one of the following identity cards for verification:

• Pan card
• Driving License
• Passport
• Voter identification card
• Unique Identification Card (Aadhaar)

DELIVERY TIME FOR INTERNATIONAL ORDERS: The product is delivered within 10 – 21 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

TRANSIT INSURANCE: All goods will be fully insured by Logistic Partners until they reach you, so your purchase is 100% safe.

RETURN/EXCHANGE POLICY FOR INTERNATIONAL ORDERS: No return No Exchange

CUSTOMER ASSISTANCE: For any customer assistance, you can call on +91 9355055517 or write to  tushargems2014@gmail.com